Frequently Asked Questions
Shipping
I just placed an order. When will it be shipped?
Our standard delivery time is 3-7 working days.
What is the standard shipping fee?
We offer free shipping on orders above PKR 3000. Orders under PKR 3000 have a shipping fee of PKR 200.
Will I receive a confirmation after placing my order?
You will receive an order confirmation email right after placing your order. Please ensure you type in the correct email address to prevent miscommunication.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or text message. If your tracking number isn’t working immediately, please wait until the end of the day as it often takes a few hours to activate.
Changing or cancelling orders
Can I cancel my order?
Send us an email at sales@sklabs.com.pk with the subject line CANCEL. Please include your name, email, and order number in the email. Alternatively, you can reply to your confirmation email to request cancellation.
I added an incorrect address. How do I change it?
Payments
How do I pay for my order?
We currently accept the following mode of payment:
💰 Cash on Delivery (COD)
Returns & refunds
What is your return policy?
Please click here to read our detailed refund policy. To start a return request, click here.
My return request was accepted. When will it be processed?
It can take up to 1 week for your return to be processed.
Contact us
How can I contact you?
You can also connect with us on our social media channels: Instagram, Facebook, for quick support..
For real-time assistance, our live support is available during the following hours:
📅 Monday – Saturday | ⏰ 9 AM – 6 PM PKT
Any queries sent via live support outside of business hours will be responded to via email the following day.
🔹 To ensure a prompt response, please reach out through only ONE method of contact. Multiple inquiries through different channels may cause delays for you and other customers.